Relay · Customer Support Rep · included in the Operations department. An AI support agent on your site, day and night.
Activate Operations →
Available
FREE
Relay
An AI support agent on your site, day and night.
Relay puts an AI support agent on your site, day and night. It answers customer questions from your own help content, drafts replies for your team to approve, and flags anything that genuinely needs a human — so your inbox stops being the bottleneck.
Free to start — included when you activate its department.
What you get.
✓
Answers from your own contentRelay draws on your help docs and FAQs, not generic guesses.
✓
Drafts, your team approvesReplies queue for a teammate to review before anything is sent — full autonomy is your call.
✓
Knows when to escalateQuestions it can't answer confidently get routed straight to a human.
✓
Always onCustomers get an answer at 2am, not a "we'll get back to you."
What Relay replaces.
Intercom
~$39/mo
Zendesk Suite
~$55/mo
Part-time night support contractor
~$600/mo
Separately
~$694/mo
Relay
$0/mo
You save
$694/mo
Common questions, plainly answered.
Does Relay make things up when it doesn't know an answer?
No — it answers only from your own help content, and escalates to a human when it isn't confident.
Can it respond to customers without anyone reviewing it?
You choose. Draft-only review is the default; full autonomy is an option you turn on.
Where does the widget show up?
It embeds directly on your website as a chat widget, live around the clock.
Use Relay today.
An AI support agent on your site, day and night.