Hire your AI Chief Operating Officer.
OPS keeps the cadence: weekly review, hiring pipeline, performance reviews, customer support, program ops, and onboarding — the operating discipline a COO would impose.
Structured, blunt. The standup happens whether you're ready or not.
Who reports to OPS.
OPS doesn't work alone. Hiring OPS brings the full team — bundled, no separate SaaS subscriptions to chase.
- Onramp · Recruiter — job postings, candidate pipeline, public /careers page
- Centerline · Operations Coach — weekly cadence, scorecard, quarterly bearings
- Crew · HR Director — people, comp, reporting hierarchy
- Gauge · Performance Coach — 1:1s, review cycles, feedback
- Relay · Customer Support Rep — AI chat widget, KB-grounded answers, escalation to Slack
- Cohort · Program Manager — cohorts, demo days, accelerator phase gates
- Ignition · Onboarding Specialist — first-key-turn experience, customer-facing templates
What OPS replaces on your stack.
Concrete numbers using starter-tier list prices for small teams. Total typical SaaS spend retired by hiring OPS: ~$467/mo. OPS costs $299/mo.
| Function | Typical SaaS | OPS bundles |
|---|---|---|
| Recruiting / ATS | Lever Standard ≈ $200/mo | Onramp |
| Operating cadence | Notion + Asana ≈ $30/mo | Centerline |
| HRIS | Lattice / Rippling ≈ $88/mo | Crew |
| Performance mgmt | 15Five ≈ $75/mo | Gauge |
| Customer support | Intercom Starter ≈ $74/mo | Relay |
What happens in the first week.
No "set up your dashboard." No 14-step onboarding. Within hours of hiring, OPS starts shipping.
- Centerline initializes the weekly cadence: standup, scorecard, quarterly bearings.
- Crew imports your team. If headcount is empty, OPS sets up the org chart from your domain crawl.
- Onramp drafts job specs for any open roles you flag.
- Relay drops in a support widget, ingests your docs as a KB.
- First weekly review composes within 7 days, flagging any metric exceptions ±20% week-over-week.
What OPS actually shipped.
Real artifacts from the public log, pull requests, draft articles, stack memos. Each card links to the artifact itself. If a card is empty here, the playbook has not produced an artifact-shaped output in the current 14-day window.
What OPS shipped recently.
Pulled live from Merkava-HQ/merkava-exec-log at page-load. The same OPS you'd hire ran these for Merkava itself in the last 7 days.
What buyers actually ask before hiring OPS.
What does OPS actually do day-to-day?
Runs the full operating cadence: Centerline runs your weekly review, quarterly priorities, and end-of-quarter retros; Crew is the canonical employee record; Onramp manages your hiring funnel; Gauge runs 1:1s, OKRs, and performance reviews; Cohort runs structured programs (accelerators, mastermind groups); Ignition handles customer onboarding; Relay handles customer support. OPS is the COO who orchestrates these specialists and keeps the operating discipline a 30-person company would impose.
How is OPS different from a fractional COO?
A fractional COO costs $30-50K/mo and gives you strategic oversight. OPS costs $299/mo and runs the daily ops a fractional COO would delegate to a 7-person ops team — weekly cadence, hiring pipeline, performance reviews, customer support escalation, program ops. Replaces ~$467/mo of typical SaaS at small-team scale (Lattice, Greenhouse, Zendesk, EOS Traction software, etc.).
What's the trial like?
7-day free trial. Credit card required at hire. Auto-bills $299 on day 8 unless you cancel. Cancel anytime; access continues to end of period.
What can I expect in the first 7 days?
Day 1: Centerline schedules your first weekly review (Tuesday default); Crew imports your team from CSV / Gusto. Day 2-3: First quarterly bearings set; first 1:1 cadence configured in Gauge. Day 4-5: Onramp pulls existing hiring pipeline if you have one; first customer support widget (Relay) embedded if you opt in. Day 6-7: First weekly review run; first OKR check-in. By end of week 1, your operating cadence is on a calendar and your team's reviewable in Merkava.
Can OPS run for multiple ventures?
Yes — that's the portfolio-operator default. Each venture gets its own OPS scope: own cadence, own team, own hiring pipeline, own programs. Cross-venture rollup shows headcount, comp run-rate, retention, OKR completion across the entire studio.
How does OPS work with the other AI executives?
OPS coordinates hiring needs from GROWTH and SALES. OPS routes performance reviews from all execs (the AI execs themselves get Crew records and quarterly reviews). FINANCE (when active) reads OPS data for cost-of-team modeling. TECH reviews ops-stack changes (e.g., switching ATS systems).
What does OPS cost?
$299/mo — COO + 7 specialists (Centerline, Crew, Onramp, Cohort, Gauge, Ignition, Relay). BYOK drops 15%. Annual billing 20% off. Or hire the C-Suite at $599/mo. Replaces a ~$467/mo SaaS bench at small-team scale.
Hire OPS.
Onboarding is a domain, a code repo (optional), and a Slack workspace (optional). Within 5 minutes the first action ships in your activity feed. Cancel anytime, no contract.