Terms of Service.
Version 1.0.0 · effective 2026-04-26
Plain English where possible; the binding text is below. By signing up for Merkava, you agree to these terms. Questions? Email [email protected].
1. Who this applies to
You — the person or company using Merkava ("you," "the operator"). The other side is Meridian (legal entity neverstill.llc, the parent company; "we," "Merkava"). If you're signing up on behalf of a company, you confirm you have the authority to bind it.
2. What we provide
Access to Merkava and the AI executive team (GROWTH, SALES, OPS, TECH, FINANCE) and the 21 specialist Drives, on the plan you've subscribed to. The Drives that are live, in flight, or planned are listed on /garage and /roadmap; the system-status page at app.withmerkava.com/uptime shows what's running right now.
3. Payment
Pricing is per AI executive hired, billed monthly. Current pricing lives at /pricing; we'll never charge you more than what's listed there for the plan you signed up for. Payment is via Stripe. We bill in advance for each monthly term.
4. Trial period
Trials are 7 days. Card on file is required at the time you hire your first AI executive. The trial auto-converts to a paid subscription on day 8 unless you cancel. Cancellation during the trial is free — no charge. See /try for current trial terms.
5. Cancellation
Cancel any time from Settings → Billing → Cancel. No phone gauntlet, no retention call. Cancellation takes effect at the end of your current billing period. Your data stays accessible through the end of the period; export it from Settings → Data Export.
6. Your data, your IP
Anything you put into Merkava — content, contacts, deals, employees, integrations data — is yours. We hold it as your service provider, not as an owner. We don't sell, license, or share your data with third parties for their commercial purposes. Subprocessors used for delivering the service are listed on /security.
7. AI-generated content ownership
Content the AI executive team produces for you — drafts, recommendations, generated assets — is yours to use, modify, publish, and commercialize. We don't claim ownership of output, and we don't reuse your tenant data to train shared models. Output is generated per-tenant against per-tenant context.
8. Acceptable use
Don't use Merkava to: (a) violate the law, (b) generate or distribute content that targets, defames, or harasses a real person, (c) impersonate another person or entity, (d) attempt to circumvent platform security, (e) operate phishing/spam infrastructure, (f) train competitive AI products on Merkava output. We reserve the right to suspend tenants we believe are violating these constraints; we'll tell you why and give you a path to fix it before terminating.
9. Service availability
We aim for high availability but don't guarantee zero downtime on the standard plans. The system-status board at app.withmerkava.com/uptime shows live uptime. Custom Enterprise plans can include contractual SLA — ask about Custom Enterprise on /pricing if you need one.
10. Third-party Drives + integrations
Merkava integrates with third-party services (Slack, GitHub, Stripe, etc.) and may include third-party Drives published by other developers in the Garage. Third-party services are governed by their own terms; Merkava is not responsible for their availability or behavior beyond honoring the operator-approved integration scopes. Third-party Drive authors agree separately to the developer agreement at /resources/developer-agreement.
11. Brand discipline
You may say "built with Merkava" on your sites, products, and marketing materials and use the Built-with-Merkava badge at /badge. Don't claim Merkava endorsement or partnership beyond the actual relationship; don't use the Merkava wordmark in a way that suggests official sponsorship of a non-Merkava product.
12. Confidentiality
You agree not to publicly disclose unreleased Merkava feature roadmap details we share with you privately, beta access information, or non-public pricing. We agree to protect your business-confidential information you share with us in support contexts.
13. Liability + warranty
Merkava is provided "as is." We make commercially reasonable efforts to deliver the service correctly but don't warrant the AI output is bug-free, error-free, or suitable for a specific purpose. Our aggregate liability for any claim is capped at the amount you've paid us in the 12 months prior. This is standard SaaS risk allocation; if your use case requires different terms, ask about Custom Enterprise.
14. Termination
Either party may terminate with 30 days' notice. We may terminate immediately for material breach (e.g., violation of acceptable use, non-payment after a 14-day cure period). On termination, your subscription ends and you can export your data through the end of the current billing period.
15. Governing law + disputes
This agreement is governed by the laws of Texas, USA, without regard to conflict-of-laws rules. Disputes resolve in state or federal court in Travis County, Texas, except either party may seek injunctive relief in any competent jurisdiction.
16. Changes
We may update these terms. Material changes ship as a new version, posted to this page with the new effective date. We'll notify you in-product or via email at least 14 days before material changes take effect; continued use after the effective date counts as acceptance. Non-material changes (typos, formatting, link fixes) ship without notice.
17. Contact
Questions, disputes, requests for the formal binding-text version: email [email protected]. The founder reads every legal inquiry directly during the early-customer phase.
By using Merkava, you confirm you've read these terms and agree to them. Custom Enterprise customers can negotiate a separately-signed Master Service Agreement that supersedes this page.