Merkava + Zendesk
ticket sync, deflection layer. The AI executive team reads and writes Zendesk directly — no Zapier, no glue code.
Relay
The Drives that do the actual reps.
Connect Zendesk. Hire the team.
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What does Merkava do with Zendesk?
ticket sync, deflection layer. Specifically, Relay read from and write to Zendesk as part of their normal motions — no glue code, no Zaps, just direct integration via the Platform Contract.
Do I need a paid Zendesk plan?
If Zendesk requires a paid plan for API access, yes — Merkava connects through your existing Zendesk account and respects whatever tier you're on. We don't proxy or resell Zendesk.
What writes happen automatically?
By default, Merkava operates in "review-each" mode for any Zendesk write — every action waits for your approval. As trust builds, the trust ladder lets you auto-approve low-impact writes. You can pin any action class to manual permanently.
What happens if I disconnect Zendesk?
Drives that depend on Zendesk pause cleanly. No data is deleted from your Zendesk account. You can reconnect anytime from /settings/integrations.