Merkava + Intercom
ticket sync, conversation context. The AI executive team reads and writes Intercom directly — no Zapier, no glue code.
Relay
The Drives that do the actual reps.
Connect Intercom. Hire the team.
Run a free audit on your domain to see what would ship in the first week.
Run auditCommon questions.
What does Merkava do with Intercom?
ticket sync, conversation context. Specifically, Relay read from and write to Intercom as part of their normal motions — no glue code, no Zaps, just direct integration via the Platform Contract.
Do I need a paid Intercom plan?
If Intercom requires a paid plan for API access, yes — Merkava connects through your existing Intercom account and respects whatever tier you're on. We don't proxy or resell Intercom.
What writes happen automatically?
By default, Merkava operates in "review-each" mode for any Intercom write — every action waits for your approval. As trust builds, the trust ladder lets you auto-approve low-impact writes. You can pin any action class to manual permanently.
What happens if I disconnect Intercom?
Drives that depend on Intercom pause cleanly. No data is deleted from your Intercom account. You can reconnect anytime from /settings/integrations.